It’s time for Microsoft to fix the Surface Pro 4 mess by offering no-hassle refurb SP5s

It’s time for Microsoft to fix the Surface Pro 4 mess by offering no-hassle refurb SP5s

Microsoft’s exchange policy on bad Surface Pro 4s flops around from day to day, from location to location. From Flickergate to bad TypeCovers to battery drain to touch that doesn’t, the SP4 is a disaster — and it’s been that way for three years.

It’s time that Microsoft faced up to the mess it created and offered to exchange a refurbished Surface Pro 5 (er, Surface Pro (2017)) to those with SP4 problems. No questions. No hassles. No bull. Replace one out-of-date machine with another.

If you own a Surface Pro 4, you have undoubtedly heard about the problems.

  • It took more than two years for Microsoft to ’fess up to the Flickergate defect and do something about it.
  • I’ve been following complaints about Surface Pro 4 TypeCover defects for more than a year, and there’s still been no official acknowledgment.
  • Then there was the September 2018 patch that killed touch on Surface Pro 4s. The official Answers Forum response says that Microsoft is “investigating.” That and a buck will buy you a cup o’ coffee.
  • For more than a year we’ve had multiple reports of batteries bleeding out completely while in Sleep.

The list goes on and on. Consumer Reports like the Surface Pro 4 so much it yanked its “Recommended” rating — and only restored it when Microsoft stopped selling the SP4.

Microsoft’s response to the problems runs all over the map. Some people get replacements for their defective machines if they push hard enough. Others get a blank stare.

Microsoft MVP Barb Bowman has a simple solution: